Digitizing Procedures for a Public Administration

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Where it started

This administration still processed most citizen procedures on paper, generating significant processing delays and a substantial workload for staff.

Citizens had to travel in person for even the simplest procedure, with no visibility into the progress of their file once submitted.

Any solution also had to meet strict public data sovereignty and security requirements, ruling out certain standard market cloud solutions.

What we put in place

We designed a citizen portal allowing procedures to be submitted and tracked online, with a deliberately simple interface to remain accessible to all audiences.

Hosting was designed from the outset to meet sovereignty requirements, with full control over data location and processing.

• Accessible citizen portal and digitization of procedures
• Hosting compliant with data sovereignty requirements
• Staff training on the new system
• Real-time file tracking for citizens